Senior Case Manager - Self-Insurance (Hybrid)

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Your Role

We are currently seeking an experienced Senior Case Manager to join our Self-Insurance team on a permanent full-time basis with flexibility of a hybrid approach with WFH and in the Sydney CBD or Parramatta office. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.

Reporting to the Team Manager, you will be responsible for providing a customer focused, case management service to your assigned Self-Insured clients. You will have responsibility for the pro-active management of all claims within your portfolio from notification to closure and be part of a high performing team.

 You will add value to Gallagher Bassett across the following:

• Demonstrate SIRA Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers)
• Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards.
• Competently meet SIRA Claims Compliance requirements
• Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders
• Participate in Process Improvement Initiatives.
• Complete Daily Workflow to GB and Client Service Standards. This includes:
  • Proficient Liability Assessments and Decisions
  • PIAWE Calculations
  • Assessment of Daily Third-Party Provider Invoices
  • Assessment of Weekly Compensation Payment Entitlements
  • Conducting Work Capacity Assessments and make sound Work Capacity Decisions
  • Sustaining the portfolio’s existing high File Closure rate

We’re interested in hearing from people who possess:

To see through your success, you will be a claims management professional who thrives in a busy yet rewarding environment. An opportunity for a performance driven Senior Case Manager, delivering consistent claims excellence and service excellence to their assigned client.

• A minimum of 18 months case management experience in end-to-end NSW Workers’ Compensation is essential
• Self-Insurance case management experience is highly desirable
• Allied health background is highly desirable
• Experience in delivering Excellent RTW Outcomes
• Highly Efficient with Excellent Data Accuracy
• Ability to work autonomously
• Expert Customer Service skills
• Excellent verbal and written Communication
• High level of Professionalism
• Strong Time management skills
• Solution focused
• Implement Pro-active, Outcome based strategies
• PC literate – Claims System Database/s and Microsoft Office  
• Tertiary qualifications in an appropriate discipline is desirable but not compulsory

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Paid Birthday Leave
• 9 day fortnight or monthly RDO
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.