Program Manager After Hours Service

• Senior management & ongoing operational responsibility for an After Hours Service
• Strengthen existing practices and further build our capacity to provide a high-quality service
• 2 direct reports, Team Leader|28 team members + a casual workforce

Make your mark:

Anglicare Victoria has delivered an organisation wide central After Hours service since 2019. Our inaugural Program Manager is retiring and so a fantastic opportunity is now available for you to step into their shoes and build upon the fantastic outcomes they achieved.

The team you will lead and manage provides an out of business hours crisis response across the organisation for programs including, but not limited to: Residential Care, Home Based Care, Targeted Care Packages, Lead Tenant, Youth Refuge, Village 21 and our Sibling Support Program. The service provides high quality risk assessment, advocacy, and will coordinate and manage any complex issues which arise.

The day to day:

• Brief and handover any critical incidents. High risk overnight recorded actions are reported and information provided to the Director of Operations.
• Regularly catch up with your team leaders to discuss actions, progress, improvements and provide supervision.
• Support strategy and provide advice on various operational requirements such as recruitment, new program implementation, quality, program development.

Key skills:

• Highly developed skills in risk assessment and responding to and managing complex, high risk and crisis situations across statutory and other services.
• High level understanding and extensive operational experience working in the child protection, placement and support services, Out of Home Care service systems.
• Recruitment of a dynamic, highly skilled workforce.
• Navigating key stakeholder relationships in a respectful and engaging way upholding the values of the organisation.
• Lead, influence and work collaboratively with a range of senior internal and external stakeholders to bring about organisational change.
• Working in a dynamic, crisis driven, emergency response environment.
• Roster management.
• Budget management.
• People management in a complex team that works remotely and after hours.
• Ability to lead, manage and motivate staff and create a workplace culture based on cooperation, teamwork and common pursuit of organisational objectives.
• Maintain high standards in a high risk environment.

Why Choose Anglicare Victoria?

Lifes made of moments. Anglicare Victoria faces them head on. Moments of crisis, moments of change, moments of magic. Moments that make up the everyday, or change the course of a persons life. Some are quiet, some are loud. Some are happy, some are sad. Whether fire or flood. Belief or despair. Joy or grief. Were there.

Day in, day out, vulnerable people and families lean on Anglicare Victoria through these moments - from childhood to parenthood, and all the messy bits in between.

What makes this such a great role for you:

• $159,393 to $165,168 Full Time Equivalent TRP (Depending on experience)
• Please pro rata the above amount to 30.4 hours (0.8)
• The role works within standard business hours (some flex required)
• Office location is Collingwood for meetings with work from home days available.
• A culture that promotes teamwork, working together to achieve better outcomes.
• We are the largest provider of Out of Home Care in Victoria.
• An opportunity for you to think differently.
• We take the Health and Wellbeing of our people seriously offering a Well Worth It! Program, EIP and EAP.
• Access to discounted health insurance as well!
• A diverse and inclusive workplace for you to feel safe, acknowledged and included.
• Our people are our biggest asset, we will support you to progress your career with a dedicated L&D team.

What our people say. “Theres a kindness in the way the organisation deals with its people. It still feels like a smaller agency, with that sense that it has amazing influence, which is led from the top, but then theres this respect between the regions as well. Its like its family, but its so influential in the industry as well.”

Ready to take the next step?

The closing date is Sunday 30th March.

Interviews are likely to be conducted early April. This will be a 2 stage interview process.

The advert is only supposed to be an overview. To discuss the details of the role or to ask any questions please reach out to Paul Ridley, Talent Acquisition via phone on 03 9412 6078 or email paul.ridley@anglicarevic.org.au

To apply for this position all you need to do is click apply wherever you are and attach a resume and a brief cover letter that describes your motivation to apply.

If shortlisted we may ask you to address a Key Selection Criteria before interview.

Please Note: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement.

Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this. Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.