Program Support Officer

You are applying for the position of Program Support Officer for Ballarat Community Health. Please fill in your details below to submit an application for this position.

The primary site for this position is: All BCH sites

Close date: Wed, 30 Apr 2025 11:59pm

Role: Program Support Officer

Employment type: Part time (0.6 FTE) - Fulltime / Ongoing

Looking for a role where your organisation and administration skills make a real difference?

Join Ballarat Community Health (BCH) in supporting older people to live well and independently.

Weve just created a brand new Program Support Officer role to support our growing Home Care Packages (HCP) team. Were looking for someone whos organised, proactive, and has attention to detail

About us:

Ballarat Community Health is a not-for-profit community health organisation thats been supporting the health and wellbeing of our local community for over 45 years.

We deliver a range of primary health, social care and community services across seven (7) sites across Ballarat and the Western Region, with a team of around 300 staff.

Learn more at: http://www.bchc.org.au/

About the role

Youll work closely with our Manager - HCP Services and be supported by the HCP Coordinator to make sure everything is in place for our clients to receive the care and support they need. Your attention to detail, organisation, and attention to detail will directly support older people to live well, and independently.

Youll be responsible for:

• Providing friendly and responsive customer service to clients and providers
• Setting up and maintaining accurate client records and systems
• Assisting with invoicing, reconciliations, and tracking package budgets
• Supporting compliance with Aged Care Quality Standards and relevant legislation
• Taking care of day-to-day admin to help the team deliver great care

What you will bring to the team:

Youll thrive in this role if you:

• Are well-organised and able to manage multiple tasks with ease
• Have strong administrative skills and are confident using systems and databases
• Communicate clearly, professionally, and respectfully with clients and colleagues
• Understand the importance of accurate records, confidentiality, and compliance
• Pay attention to detail and take pride in doing your work well
• Are reliable, and follow through on tasks
• Bring a positive, team-focused attitude and a genuine interest in supporting others
• Have experience in aged care, health, or community services is an advantage, but not essential

Ballarat Community Health staff benefits

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the well-being of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to fostering positive change in the lives of those we serve.

Our staff benefits include:

• Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club
• Ballarat - Australias most liveable regional city (RMIT 2020)

How to apply

To obtain a copy of the position description, please click here.

Applications must be submitted by 11:59pm on 30 April 2025

For further enquiries about this role please contact Abi Dewan, Manager Home Care Package (HCP) Services on telephone 0490 134 613

If we can assist you with any reasonable adjustments in order to submit your application for this role, or you need a copy of this advertisement in an accessible format, please contact the People and Culture team via email at employment@bchc.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

Diversity and Inclusion

At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each persons uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

Be more than part of your community - be someone making a difference for people in your community.