Customer Service Administrator

About the Company

We are a locally owned and operated specialist ICT labour hire company focusing on providing high-quality ICT professionals to federal government departments and related industries throughout Australia. Established in 2012, we have built a reputation for transparency, ethical practices and a deep understanding of the ICT market. We are committed to being market-leaders and driving positive change through our unique brand Canberrability. To learn more about us, visit our website at http://www.recruitmenthive.com.au.

About the Role

The Customer Service Administrator is an integral part of the Recruitment Team. In this role you will be responsible for contributing to and supporting the recruitment, onboarding, ongoing engagement and retention of highly skilled ICT professionals. Specifically, you will:

• Action newly received applications by reviewing and applying our internal Quality Candidate process to each submission.
• Update the applicant tracking system, manage records, and assist with quality and compliance activities.
• Provide outstanding service to candidates and employees, taking a genuine interest in their career.
• Act as a first point of contact for candidates and contractors by answering queries, resolving issues and providing high quality care via phone and email.
• Manage the contract extensions process for existing contractors.
• Work with Recruitment Consultants in sourcing, managing and submitting candidates in a high-volume, specialist industry.

Skills and Experience

• Ability to manage multiple tasks, priorities, and deadlines efficiently.
• Attention to detail, ensuring accuracy in tasks such as data input, spelling and grammar.
• Outstanding communication and interpersonal skills.
• A proactive and adaptable approach in a fast-paced environment.
• Proficient in Microsoft Office, use of CRMs and/or other online systems.

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people of all backgrounds and abilities to express their interest in this role.

If you would like a confidential conversation regarding this opportunity or should you require any support or reasonable adjustments throughout the recruitment process, please contact John C or Rebecca via 02 6299 1*** or ****@recruitmenthive.com.au.

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