Director, Wellbeing and Support Services

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

About the role 

Ambulance Victoria is currently seeking a suitably experienced Wellbeing and Support Senior Leader in the position of Director, Wellbeing and Support Services. 

Reporting to the Executive Director, People and Culture, this key leadership position will deliver a high level of strategic leadership and direction enabling AV to develop, implement and deliver impactful programs and services to support the wellbeing (emotional and psychological) of AV employees and their families in line with compliance and best practice. 

With an ability to lead operational excellence, mental health awareness and the establishment of evidence-based care pathways enabling a best practice, collaborative, agile and inclusive Wellbeing and Support Services function, this position will be critical to: 

• Overseeing the delivery and ongoing development of organisational mental health and wellbeing strategies including mental health awareness, evidence based best care pathways, clinical governance overseeing research and evaluation of programs
• Leading a team to support a statewide ambulance service which optimises resources and delivery high quality support to staff and their families, ensuring ongoing clinical advice and support to mitigate individual and organisational risk
• Translating and adapting best practice to deliver value to the organisation, continuously reviewing the structure and recommending improvement to enhance efficiency and service experience
• Leading the development, implementation and ongoing management of a clinical governance framework
• Development and implementation of a suite of Key Performce Indicators to measure the success of AVs wellbeing and support services
• Provision of specialist advice and counsel to Senior Executives, Managers and key stakeholders on processes, initiatives, and legislative requirements to enable effective support, and the management of organisational risks and issues
• Providing open and effective leadership to build a high performance, collaborative culture the fosters high performance, efficiency, continuous improvement and development
• Leading and contributing to a safe, lawful, and respectful workplace culture through the modelling of ethical behaviours consistent with AV values (CARE) 

About you 

Suited to a highly motivated and strategic senior leader, the successful applicant will possess: 

• Tertiary qualifications or industry specialised certifications with extensive, relevant experience, or an equivalent combination of extensive training and experience that have demonstrated proven outcomes in a mental health and wellbeing program across multi-disciplinary teams
• Demonstrated experience and skills in the management and delivery of staff support programs to a large, diverse workforce
• Proven ability to translate organisational strategies into action and deliver projects, plans and outputs which support strategic priorities
• Experience in driving and implementing strategic cultural, organisational, and transformational change and a commitment to build a responsive, future focused and contemporary culture at a senior level
• A high level of communication with an ability to build and maintain relationshipsand influence, negotiate, and generate buy-in with a range of stakeholders across all levels, both internal and external
• A coaching, mentoring and leadership approach to motivate, encourage, and support teams across the employee lifecycle

Please note - there is a requirement in this position to be available outside of ordinary working hours to provide advice, support, intervention and management of emergencies or time critical incidents or issues. 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our peoples skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AVs Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified as AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume 

Applications must be submitted by 11.59pm AEST on Thursday 12 June 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact Danielle Bourke via ***************@ambulance.vic.gov.au or 0417 374 ***.

Mental Health and Wellbeing

Ambulance Victorias work, by its nature, involves exposure to distressing and sensitive information. This role is likely to have a high frequency of exposure to distressing material. We encourage careful self-reflection on how this may impact you personally, and the strategies and supports you have in place to manage these exposures. As an employer, Ambulance Victoria prioritises the safety and wellbeing of our people. We provide a range of high-quality wellbeing and support services and, in turn, expect our people to proactively engage in strategies and support, to protect their mental health and wellbeing. For further information on AVs commitment, see our Mental Health and Wellbeing Action Plan available on www.ambulance.vic.gov.au.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at ***********@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.