IT Support Officer WA

Position Overview:We are transitioning IT in-house and are looking for team members to join us in answering help desk tickets, helping us to improve our IT services to our network of over 100 practice locations and growing and find real solutions to end user issues. As an IT Support Officer you will work with level predominately level 1 and 2 tickets. You will also work on Level 3 tickets with support from colleagues.

The role is based out of one of our medical centre locations, Drovers Medical Centre, Wanneroo WA. This role will focus on troubleshooting IT issues, assist us to implement new systems, and provide strong internal customer service. The position requires after-hours support and travel to clinics as needed.

Key Responsibilities:

• Technical Support Across Levels 1, 2, and 3:
• Network & Infrastructure Support
• System Implementations & Upgrades
• On site and After-Hours Support
• Travel required to various clinic locations

Key Competencies:

• Technical Expertise:
  • Strong understanding of networking, infrastructure management, and troubleshooting across multiple platforms.
  • Familiarity with medical IT systems (e.g., Best Practice) and health-related technologies.
  • Knowledge of server environments (Windows Server, Linux), virtualization (VMware, Hyper-V), and cloud technologies (Azure, AWS).
• Problem-Solving:
  • Ability to diagnose and resolve a wide range of IT issues from Level 1 through to Level 3.
  • Proactive approach to identifying and mitigating IT risks before they impact clinic operations.
  • Ability to improve the performance of clinic teams through optimized IT and Best Practice Software usage.
• Communication & Collaboration:
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical staff.
  • Strong interpersonal skills, with the ability to work closely with clinic staff and other IT team members.
• Flexibility & Adaptability:
  • Willingness to work after hours and travel between clinic locations as required.
  • Ability to work independently and take ownership of tasks in a dynamic, growing environment.

Required Qualifications & Experience:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support, with experience across Levels 1, 2, and 3 support.
• Experience with Best Practice Software is highly desirable.
• Industry certifications such as CompTIA Network+, CCNA, MCSA, or equivalent are highly desirable.
• Proven experience with remote and on-site technical support, including after-hours availability.
• Valid drivers license and the ability to travel to various clinic locations.

Key Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a growing network of medical practices.
• Professional development and training opportunities.
• Work with state-of-the-art medical technologies and systems.

This position ensures a high level of IT support across multiple clinics, offering advanced technical expertise in Best Practice Software, and comprehensive documentation to meet accreditation standards.