Complaints Officer

Electoral Commission SA is expanding the team as we prepare to plan and deliver one of South Australias largest logistical events, the 2026 State election.

If you want to play a key role in the delivery of the next State election and make a positive contribution to democracy, then consider applying for this exciting role!

ECSA receives and manages a range of complaints in the lead up to and during elections including complaints regarding electoral advertising and compliance with publication and display requirements under Part 13 of the Electoral Act 1985. 

The Complaints Officer will coordinate the investigation and administration of complaints and provide advice to support the determination of appropriate actions and responses. The Complaints Officer will work with both internal and external stakeholders to determine appropriate actions within the established complaints framework, policies, and procedures.

Reporting to the Complaints Manager, key responsibilities include:

• Reviewing complaints made under the Electoral Act 1985 and the Local Government (Elections) Act 1999 and determine whether preliminary investigation is required in consultation with the Complaints Manager.
• Conducting preliminary complaints investigations in accordance with the relevant legislation and ECSAs complaints policies and procedures.
• Monitoring incoming complaints to ensure high organisational risk or complex complaints are escalated to be dealt with expeditiously.
• Ensuring accurate records and evidence are maintained to support any matters referred for enforcement or prosecution.
• Responding to stakeholder enquiries and provide guidance on the matters of limited complexity, escalating more complex enquiries to senior staff as appropriate.
• Contributing to the development, review and implementation of policies and procedures for triage, resolution and escalation of complaints.

Highly developed interpersonal and relationship management skills, in particular the ability to build and maintain effective working relationships and influence others in a diplomatic and professional manner are essential to this role.

Special Conditions

• This role is offered temporary term basis up to 12 months.
• In order not to compromise the strict neutrality of the Commission, no person who is active in political affairs or intends to carry on this activity may be an employee.
• Employment is dependent upon a criminal history check that the Commission finds satisfactory.
• Extensive out of normal working hours duty may be required during the period of an election.
• Some interstate and intrastate travel may be required.

Remuneration

• ASO4 - 76,561 to 80,256 per annum      

Application Instructions

• All applications must be submitted via https://iworkfor.sa.gov.au/
• Applicants are requested to refer to the Job Application Guidelines before submitting their application.
• Applications must be submitted with a completed SA Public Sector Pre-employment Declaration, cover letter, resume/CV and a written report (of no more than two pages) addressing the essential requirements of the position as outlined in the person specification.

Enquiries

• Enquiries can be directed to Fiona Ayres, Manager Human Resources at ***********@sa.gov.au or (08) 7424 7***.

Applications close 9am Friday 27 June 2025

Additional Notes

The Electoral Commission of South Australia is an equal opportunity employer.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.