Principal Advisor Education RTW Services

About the Role

As a Project Officer, you will be a key support resource for the MDHSS—a collaborative initiative between OIR, Resources Safety and Health Queensland, and WorkCover Queensland. The service provides health screening, information, and practical support to workers impacted by mine dust lung diseases.

This role will allow you to apply your administrative, customer service, and project coordination skills to make a real difference. You will work across agencies, liaise with a wide range of stakeholders, and contribute to programs that promote better worker health outcomes.

What Youll Be Doing

• Delivering high-quality administrative and project support across WCRS initiatives.
• Managing email inboxes, maintaining registers, organising meetings, and preparing project documents including reports, minutes, and correspondence.
• Assisting with grants administration and processing invoices.
• Providing professional and empathetic customer service via email and phone to stakeholders, including current and former mine workers.
• Offering accurate advice about health screening and support services.
• Collaborating with agencies such as Resources Safety and Health Queensland and WorkCover Queensland to ensure coordinated service delivery.
• Maintaining confidentiality and integrity of client information, in line with legislative obligations.
• Recording and reporting activities using CRM systems and tools like Microsoft Excel, Word, Content Manager, and Power BI.
• Drafting clear written communications tailored to different audiences.

What Youll Bring

Were looking for someone who can confidently manage competing priorities while supporting sensitive and high-impact initiatives. Youll need to demonstrate:

• Strong administrative experience in a professional office environment (minimum of 2 years).
• Understanding of or exposure to Queenslands workers compensation scheme (highly desirable).
• Excellent communication and interpersonal skills, with the ability to engage compassionately on sensitive matters.
• Ability to use initiative, work independently, and contribute effectively to a team.
• Well-developed problem-solving and organisational skills.
• Competency in using CRM systems and Microsoft Office tools, including Excel and Power BI.
• A calm and resilient approach when dealing with distressing or emotive situations.

Why Join Us?

At the Office of Industrial Relations, we are committed to creating safe, fair, and productive workplaces across Queensland. This role offers:

• Meaningful work that directly benefits the health of Queenslands workers.
• Supportive environment with access to supervision and Employee Assistance Programs to manage vicarious trauma.
• Collaborative culture across government agencies.
• Flexibility and the opportunity to contribute to a variety of important projects.

What Were Looking For

In assessing your application, well consider your:

• Skills, experience, and aptitude relevant to the role.
• Ability to contribute to equity, diversity, and inclusion.
• Potential for future contribution to the agency.

Key capabilities include:

• Strong prioritisation and time management skills.
• High-level business support ability across multiple units.
• Confident and adaptable communicator, able to tailor messages for different audiences.
• Collaborative mindset with the ability to work independently and as part of a team.
• Resilience and adaptability in the face of changing priorities.

Applications to remain current for 12 months.

Job Ad Reference: QLD/643710/25

Closing Date: Wednesday, 2nd July, 2025