Product Manager (Service & Claims)

Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a travellers journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with! 

We are on the search for an experienced Product Manager to make an impact and bring their dynamic skills to our team. This is a permanent full-time position based in North Sydney or Brisbane. This is your opportunity to take lead and define the vision and roadmap for our products, ensuring the product strategy is aligned with our business units across Australia and New Zealand. At Zurich Cover-More, you will be part of a community of product managers, committed to innovation, driven by curiosity and daring to be creative with ideas.  

Salary: Competitive salary plus super PLUS annual bonus incentive  

So, whats the job? 

As the Product Manager, you will be responsible for leading effective and efficient strategies into specific product features, prioritization and management of successful product releases.  

• Youll work collaboratively to develop and set a clear direction for the nominated product across the Cover-More Group with key focus on delivering against a core product vision of More Care, More Cover, For All, enabling customers to ‘Worry Less” 

• Youll work with our development team and key internal stakeholders to translate the product vision, created based on extensive customer and competitor insight and alignment to overall business objectives. On this basis then creating a product strategy and roadmap that delivers against a set of clearly defined customer and commercial KPIs 

• Youll be the voice of the customer for the product, mapping customer journeys and personas, working to deeply understand customer requests and uncover unmet needs 

• Youll develop a Product Management competency across the Cover-More group to share best practices approaches and help build a culture of customer centric approach to product development 

• Youll directly manage junior Product Managers within the group to develop their skills, provide ongoing guidance and professional development opportunities   

And what are we looking for? 

To be successful in this role -  

• Youll have demonstrable and substantial experience in leading and managing Product Development Roadmaps and teams 

• Youll have extensive experience as a Product Manager within a business working on customer experience, web product and/or Digital App web product development.   

• Youll have strong understanding of the use of both qualitative and quantitative methods of analytics and the benefits and times where you would use these.   

• Youll have experience working inside a growing digital company, requiring agile planning and rapid prioritisation of the product development roadmap and enhancements and know when and how to pivot 

• Youll have prior experience working in an Agile environment, fostering a culture of ongoing improvement   

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 2600 employees worldwide: were a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.   

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.  

Travel and work with us. Well help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.  

Apply today and lets go great places together! 

To learn more about working at Zurich Cover-More, check out our careers and benefits page!