Senior IT Support Engineer - Level 3

An exciting opportunity for an experienced Senior IT Support Engineer to join a leading, Australian-based IT Managed Services Provider.  

About us: 

RMT is a fast-growing MSP with a strong regional presence, known for delivering cutting-edge IT solutions and exceptional client service as one of the few Telstra Platinum partners in Australia. We are looking to add an experienced Senior IT Support Engineer to support our growth, based in any of our three office locations - Townsville QLD, Thornton NSW, or Armidale NSW. 

We offer:

• Hybrid work conditions 

• An inclusive and supportive workplace environment

• Training support, including immediate base salary increases upon completion of certifications

• Quarterly bonuses, up to 10% of base salary

• Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements

• Health & wellbeing annual allowance

About the role:

The role is a great opportunity for an experienced Level 3 IT Support Engineer to support more junior team members, while enjoying the support and assistance from other experienced Engineers within our team.

Some key responsibilities of the role include:

• Managing, monitoring and maintaining client IT systems

• Identifying, troubleshooting, and correcting network, security, hardware, and software problems 

• Providing high-level, remote support to clients

• Providing support, mentorship and training to other support team members

• Administration of O365 and Active Directory

• Administration of large computer networks

• Provisioning, monitoring and maintenance of network security and backup strategies

• Assisting with onboarding and network discovery of new client systems

• Liasing with vendors and other IT personnel to resolve issues

• Identification of improvement opportunities for internal and client systems, and implementation of these solutions

About you:

• 5+ years experience in an IT Help Desk or Systems Administrator role, preferably within an MSP environment

• Completion of relevant industry certifications (Microsoft, Cisco Meraki, leadership/management, etc), desirable 

• Strong understanding of IT principles across network, server and desktop environments

• Excellent knowledge of Microsoft desktop and server operating systems 

• Genuine passion for providing excellence in IT customer support, with a customer driven attitude

• Excellent communication, interpersonal and presentation skills

• Excellent critical thinking, prioritisation and problem-solving skills

• Leadership and mentoring support skills

• Committed to continue upskilling

• Experience in the use of ConnectWise Manage and N-able N-central, desirable

• Australian citizen or permanent resident

If you have any questions about the role before applying, please feel free to email us at **********@rmt.net.au!