Chamber Services Officer

Work type: Full time

Salary: $66,063 - $72,985

Grade: PoV2.2

Occupation: Administration/Secretarial

Location: CBD

Reference: VG/17042025

At the Department of the Legislative Council, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

Chamber Services Officer Department of the Legislative Council

• Fixed Term, Full time opportunity until December 2025
• PoV Grade 2.2, $66,063 - $72,985 + 11.5% superannuation
• Applications close 30 April 2025

About the role The Department of the Legislative Council is seeking a dedicated and customer-focused individual to join our dynamic team on a fixed term basis as a Chamber Services Officers within the Usher of the Black Rods Office. This role plays a pivotal part in supporting the efficient operation of the Parliament and ensuring an exceptional experience for Members of Parliament, staff, and visitors.

Your main responsibilities will include.

• Providing exemplary support services during Chamber sitting days to Members, Table officers, and the public and media galleries by distributing documents and overseeing access.
• Collaborating with the Guest Services Officer and Meeting and Resources Support Coordinator to ensure a high level of customer service for all visitors to the Parliament.
• Managing visitor procedures, including public/private separation, and contribute to security and safety measures.
• Assisting in the set-up and maintenance of meeting rooms and spaces, supporting various functions and events.
• Contributing to public information roles, including conducting tours and supporting Parliament House Open Days.
• Assisting with administrative support during non-sitting weeks.

About you

To excel in this role, you will have:

• Proven experience delivering high-quality, time-sensitive customer-focused services.
• Demonstrated ability to work effectively within a flexible, team-oriented environment.
• Strong communication skills with the ability to articulate information clearly and seek cooperation.
• Capability to work autonomously under pressure, displaying initiative in various situations.
• Proficiency in computer skills, including Microsoft Office and SharePoint.

We believe that our workforce should be reflective of the Victorian community it serves and that is why we seek candidates from diverse backgrounds. Regardless of gender identity, age, disability, religion, sexual orientation, or cultural background we strongly encourage you to apply.

Please note shortlisting for this role will not commence until 1/5/2025.

Why join us?

Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies. As well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.

Your professional development is important to us, thats why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

How to apply

Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.

The process from here

Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.

Child Safety The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

This position will be required to obtain a valid Working with Children Check. Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliaments Recruitment Team via email recruitment@parliament.vic.gov.au or on (03) 8682 2842

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Applications close Wednesday 30 April 2025 at 11.59PM