Families Excellence Practitioner

• Be a key driver of quality practice in a brand new Family Support Program

• Shape best practice and support outcomes for vulnerable families

• Full-time position (37.5 hours per week) with salary packaging benefits available

Who are St Pats?

St Patricks Community Support Centre (St Pats) is committed to working in partnership with other agencies to support individuals and families who are homeless or at risk of homelessness in obtaining stable accommodation, independence, and improved quality of life. We provide a range of services to support them on this journey, including emergency relief and meals, health and mental health services, drug and alcohol services, life skills training and a range of accommodation options.

About the Program

Delivered by St Pats, the Family Support Program supports families experiencing crisis as a result of homelessness, offering a specialised service and strong referral pathways of support to improve safety and stability within the family unit until sustainable housing can be found.  

About the Role

The Practice Excellence role provides the quality assurance lens, ensuring that the frontline staff are well trained in best practice learnings, that data integrity and case notes align with standards and provide the families specialist supervision for the team around particularly complex cases, ensuring that FSP clients can be assured a high-quality service.   

The role will also focus on providing broader Family specific training to the other St Pats and may directly support a small caseload with case management.

The role will be primarily based in Fremantle, with work across other Perth metropolitan areas and Mandurah, as required.

Key Responsibilities will include:

• Ensure all service delivery aligns with best practice standards, policies and procedures, maintaining high levels of quality across all client interactions and documentation.

• Contribute to the development and implementation of initiatives that improve service delivery, strengthen outcomes and promote innovation in practice.

• Monitor and audit case notes and client data to ensure accuracy and compliance with organisational and regulatory standards.

• Engage directly with clients to gather feedback on their experiences using these insights to evaluate frontline staff performance, inform supervision and drive practice improvements.

• Design, deliver and evaluate ongoing training and development for frontline staff to embed evidence based practice and continuous professional growth.

• Collaborate with internal teams and external stakeholders to advocate for and uphold practice excellence, ensuring clients and families receive consistent and high quality support.

• Promote and uphold child safety by ensuring all practices align with the National Principles for Child Safe Organisations, to support staff to embed a culture of child safety in all family engagement and service delivery.

• Track professional development activities and supervision sessions to ensure compliance and identify gaps.

• Create and maintain best practice guides, workflow documents and tools for frontline staff.

• Undertake administrative tasks as appropriate to the program, inclusive of data entry and report writing.  

Essential Criteria

1. Qualifications in relevant areas such as community services, social work, social science, community development, psychology, and/or significant experience working in the homelessness sector.

2. Extensive experience in the delivery of case management or support services within child and family services, homelessness, mental health, or a similar field.

3. Proven ability to provide reflective practice supervision, coaching or mentoring to frontline staff, especially in managing complex or high risk cases.

4. Strong understanding of quality assurance principles, case documentation standards and relevant legislation and frameworks.

5. Experience in auditing case files, analysing practice data and preparing reports or recommendations to inform service improvements.

6. Demonstrated ability to design and deliver training sessions, workshops or learning resources to support professional development.

7. Demonstrated ability to establish effective working relationships with people from a wide range of socio-economic, multicultural, and linguistically diverse backgrounds.

8. The ability to work with complex clients, utilising cultural safety, trauma informed, person centred, strength-based approaches.

9. Relevant computer skills in MS Office software and applications.

In return we offer:

• Value based organisation working towards ending homelessness

• Growing organisation with a fantastic culture

• Salary packaging up to $15,900

• Additional Bonus leave at Christmas as well as paid leave day on your birthday

• Access to an Employee Assistance Program  

If this is the role for you, please demonstrate your capability by providing evidence of how you meet the Essential Criteria in your Cover Letter, attaching your CV with references.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

To APPLY go to our Careers page on our St Pats website or copy and paste this link into your browser: https://stpats.com.au/about/jobs/

Shortlisting will commence as soon as possible, so if you want to work for an organisation making positive changes to the community APPLY TODAY!