Platform Support Lead

Hudson | Melbourne VIC | AU

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Hudson with the position of Platform Support Lead - Hudson which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Platform Support Lead - Hudson below matches your qualifications.

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  • Initial 12-month contract, with possible 12-month extension options
  • No Award applies for this role: Rates from $110.00 per hour are offered (inclusive of superannuation and casual loading) - dependent on skills and experience.
  • 5 hours per day - 37.5 hours per week
  • Australian Citizens required due to Fed Gov Environment
  • Baseline Security Clearance preferred
  • Location: ACT, NSW, VIC - 3 days per week onsite
About Hudson:Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

About the Role:A large Federal Agency requires a Platform Support Lead to join them in a major program of work involving multiple projects spanning a number of current industry-leading technologies. The successful candidates will ideally have exposure to Salesforce (or other CRMs) as its a core component of the Departments systems.

Key duties and responsibilities:

  • Lead a support team of Senior Engineers responsible for supporting a highly complex and business critical enterprise CRM platform.
  • Streamline and improve the efficiency and effectiveness of the support model
  • Process development, documentation and implementation for of all support activities to ensure consistent, efficient, and effective delivery
  • Negotiate with business the scope of Salesforce releases and manage expectations, risks and dependencies.
  • Facilitate discussion and workshops with Product Owners to define scope and acceptance criteria.
  • Respond to major incidents and represent the directorate internally and with external vendors
  • Engage with external vendors and internal ICT Teams to resolve incidents and access ICT services as required.
  • Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation.
  • Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths, multiple stakeholders and parallel release trains
 Skills & Experience Required:
  • Minimum 3 years experience leading and managing ICT support teams
  • Experience supporting or managing complex CRM/business systems
  • Demonstrable experience in process development, documentation and implementation
  • Proactive approach to building relationships and working with stakeholders to deliver an effective support model and drive continuous improvement
  • Ability to translate complex technical concepts into user-friendly explanations and solutions.
  • Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.
 How to Apply:To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro - ***************@hudson.com - 0434 946 ***

For all contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading


Information :

  • Company : Hudson
  • Position : Platform Support Lead
  • Location : Melbourne VIC
  • Country : AU

How to Submit an Application:

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Post Date : 2025-06-13 | Expired Date : 2025-07-13

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