Customer Service Officer

Are you a proactive, organised self-starter who thrives on helping others with a positive and enthusiastic energy? If you are looking to kick start your career in the transport industry, join our team in this people focused and fast faced environment as a Customer Service Officer. The position requires handling detail-oriented tasks quickly and accurately, with a focus on building relationships and supporting others.

The Opportunity:

• Monday to Friday | 8:30am to 4:36pm

• Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.

• Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.

• Perform general office and administration duties, including data entry and maintaining accurate records.

• Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures.

Whats in it for you:

• Prime Location: Convenient Rockhampton location with free on-site parking.

• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.

• Health Discounts: Enjoy reduced rates on single or family health cover.

• Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.

• Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives. 

About you:

You will be cooperative, empathetic and encouraging, thriving in a team-oriented environment. You genuinely enjoy helping others, communicate with care and patience, and take pride in building positive connections that foster collaboration and trust.

• Customer service experience preferred but not essential.

•  Excellent verbal and written communication skills with a people first approach.

•  Strong interpersonal skills and the ability to build rapport with others.

•  Demonstrated ability to multitask and prioritize tasks effectively.

• Proficient in basic computer applications, including MS Office suite.

• Ability to work effectively in a team environment and independently when required.

How to Apply:

1. Click “Apply now” or send your resume to ******@followmont.com.au

Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply or send your resume to ******@followmont.com.au

Location: Followmont Rockhampton - 11 Waurn Street, Rockhampton, QLD, 4701

Service | Unity | Passion | Integrity | Innovation | Care