Technology Deployment Architect (TDA)

Preferred technical and professional experience

1.       Helping to maximise the value our clients achieve from execution of the agreement

·         Provide technical leadership to enhance the clients understanding of the Agreement and the capabilities and value it can provide to the client, as well as work with the client to achieve and measure these outcomes.

·         Work with the client and other IBMers to understand the strategic business and operational requirements that influence the clients IT approach and use this knowledge to optimise activities related to the Agreement.

·         Create or maintain appropriate architectural work products e.g. a current technology diagram that shows where IBM products are being used and the client functions these support in the context of the broader IT map. These work products should facilitate conversations about potential applications for IBM solutions relevant to the clients current and future business requirements.

·         Drive usage of ELA content such as prepaid IBM software Catalogues and Enterprise Licenses.

·         Understand how IBMs offerings compare, complement or integrate with the clients existing technical landscape.

·         Where appropriate, facilitate the involvement of other IBM specialists who can provide deeper insights into specific IBM technologies, for skills development or service delivery.

2.     Technical leadership with Client stakeholders

·          Work with the client and other IBMers to understand the strategic business and operational requirements that influence the clients IT approach and use this knowledge to optimise activities related to the Agreement.

·          Help connect different parts of the client to link up and synergise their requirements, business cases and project efforts

·          Run technical roadshows and workshops on IBM offerings and future product strategies

·          Provide strategic advice to Client on IBM technologies and alignment with their strategic initiatives

·          Discuss roadmap options to encourage software version currency and gain agreement to plan migrations from end of life products

·          Provide technical leadership on high level solution design, relevant IBM technology roadmaps and IBMs recommended deployment practices.

·         Be familiar with the clients quality assurance processes and documentation requirements and help IBM consider these when preparing responses or planning project delivery.

·         Encourage attendance at IBM events of relevance to the Client

·          Review customer requirements and conduct ‘FitGap analysis to position IBM offerings with the Client

3.    Technical leadership with Users

·          Run workshops to ensure familiarisation of IBM software capabilities

·          Monitor problem records and facilitate resolution if required

·          Assist Client in minimising risks in IBM technology implementation thereby speeding adoption and future growth.

·         Facilitate issue resolution by helping client representatives understand and perform their responsibilities in the process and by escalating issues as appropriate. 

4.     Insights and Opportunity Identification

·         Pursue and create opportunities to start conversations about IBM capabilities

·          Look for and share relevant industry or capability stories that may be of interest to your client

·          Listen, identify and share opportunities to utilise existing ELA content or for new purchases

·          Integrate with the IBM client team applying your technical expertise and client insights to the identification and progression of opportunities.