ACCOUNT MANAGER - Managed Service Provider

About Us:We are a trust based and flexible Managed Service Provider (MSP) supporting a diverse range of Australian businesses. Our success is built on deep, trust-based relationships with our clients and a strong, solutions-driven engineering team. Were not just tech support — were strategic partners. Now, were looking for an Accounts Manager who shares that mindset.

Position Overview:As an Accounts Manager, youll be the bridge between our clients and our technical team. This role isnt just about sales or account maintenance — its about understanding our clients businesses, nurturing long-term partnerships, and working closely with our engineers to deliver tailored IT solutions that grow with their needs.

Qualifications:

• Proven experience in Account Management within an MSP

• Strong knowledge of Technical concepts and solutions.

• Familiarity with MSP operations, service agreements, and billing cycles.

• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.

• An ability to understand what the client wants and connect on that level.

• Good communication skills, both written and verbal, with the ability to work with various teams and clients.

• Ability to maintain confidentiality and handle sensitive information with integrity.

About You:

• Proven experience in account management within an MSP.

• Exceptional communication skills — able to speak both "business" and "tech".

• Strong interpersonal skills with a natural ability to build trust and credibility.

• Comfortable working alongside engineers and understanding technical discussions.

• Highly organized, proactive, and solutions-oriented.

• A genuine desire to help clients succeed with technology as an enabler.

Key Responsibilities:

• Develop and maintain strong, trust-based relationships with a portfolio of clients.

• Serve as the primary point of contact for client inquiries, feedback, and escalations.

• Collaborate daily with engineers to ensure technical solutions align with client goals.

• Conduct quarterly business reviews (QBRs), roadmap sessions, and strategic planning.

• Identify opportunities for service improvement and upsell based on real client needs — not pushy sales targets.

• Ensure contract renewals, project scopes, and SLAs are managed smoothly and transparently.

Why Join Us?

• Be part of a tight-knit, collaborative team that values authenticity and excellence.

• No hard-sell culture — our clients stay with us because we care.

• Flexibility to balance work and life.

• Career growth in a supportive and transparent environment.

• Work with clients who see IT as a strategic asset, not a cost center.

• Able to communicate the technical solution without needing specialists to assist.

• Ability to create presentations that are simple yet effective in communicating solution.

• Technical background in MSP world that helps your ability to build trust.

How to Apply:If youre passionate about client success, technology, and building relationships that matter, wed love to hear from you. Click "Apply Now" and lets start the conversation.